Refund policy
At KAN Kitchen, we are committed to providing you with exceptional kitchen knives and ensuring your satisfaction with every purchase. Our Return Policy is designed to strike a balance between your confidence in our products and our ability to maintain our commitment to quality. In short, we really just try to make sure we do the right thing.
Our Guarantee
We take pride in the craftsmanship of our kitchen knives and believe in their superior quality. To ensure your confidence in your purchase, we offer a 30-day satisfaction guarantee. If you are not completely satisfied with your knife, you may request a return or exchange within 30 days of delivery.
Even if it has been longer than that, just send us an email, we'll do our best to help with any issues.
Eligibility for Returns
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Standard Returns: If the knife is not suitable for your needs, you may request a return or exchange within 30 days of delivery. Please include the original packaging and accessories when available. Opened items may be subject to the fees described below.
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Defective or Damaged Knives: In the unlikely event that your knife arrives defective or damaged, please contact us within 30 days of receiving the product to arrange for a return, exchange, or refund.
Returning a Product
To initiate a return, please follow these steps:
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Contact Us: Reach out to our customer support team at support@kankitchen.com. Provide your order number and a brief explanation of the issue you're experiencing.
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Package Your Item: Carefully package the item in its original packaging.
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Return Shipping: You will be responsible for the return shipping costs unless the product is defective or damaged, in which case we'll arrange the return shipping.
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Inspection and Processing: Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria.
Restocking/Refurbishing Fee
To maintain the quality of our products and cover the costs associated with refurbishing and restocking opened items, a restocking fee of 5% may apply to returns of knives that have been opened or removed from their original packaging. If the knife has been used or shows signs of wear/customer damage, a refurbishing fee of up to 25% may be assessed.
Contact Us
We are here to assist you with any questions or concerns you may have about our Returns Policy. Please do not hesitate to reach out if you need further assistance or have any questions.
At KAN Kitchen, we value your trust and strive to provide you with the finest kitchen knives to enhance your culinary experience. We take pride in our products, and even more so in our customer service.