We would love to hear from you.
See the FAQs below, and if you need to contact us, please email support@kankitchen.com
Order FAQs
When will my order ship?
Most orders ship out in 1-3 business days.
What about international shipping?
Yes, we ship internationally! Some countries have restrictions on length of knives or weight. If you don’t see your country as an option at the checkout page, just send us a quick email, and we’ll see if it’s a possibility.
We have seen longer delays on international orders since 2020, so we appreciate your patience.
My order shipped, when can I expect it?
For US orders, most should arrive in 2-5 business days. That said, we’ve seen some delays with carriers since 2020, so please be patient.
In some cases, USPS scans aren’t showing up in the system, but we VERY rarely see a shipment not make it eventually. Thank you for your patience!
Tracking still shows "Shipping Label Created, USPS Awaiting Item"
We’ve seen this a few times since late 2020. Don’t panic, it all seems to work out in the end. It might show this message for a while and then boom, it shows up the next day.
We wish we had more control over this, but just know that we try to choose the carrier that has been the most reliable for your location, and we rarely see deliveries that don’t show up eventually. Thank you for your patience!